{"id":160770,"date":"2018-01-17T14:55:04","date_gmt":"2018-01-17T13:55:04","guid":{"rendered":"https:\/\/zenkit.com\/blog\/jobs-to-be-done-take-two\/"},"modified":"2025-09-18T04:22:20","modified_gmt":"2025-09-18T02:22:20","slug":"jobs-to-be-done-take-two","status":"publish","type":"post","link":"https:\/\/zenkit.com\/de\/blog\/jobs-to-be-done-take-two\/","title":{"rendered":"Jobs-to-be-Done, Take Two"},"content":{"rendered":"

\"What<\/p>\n

Not too long ago, I wrote an article detailing one of those industry jargons that you may or may not have heard of: \u2018Jobs-to-be-Done.\u2019 After publishing said article, it came to our attention that the term\u200a\u2014\u200ain true nature of the internet\u200a\u2014\u200afell victim to hijacking, and what I crafted did not reflect accurate and authoritative resources. And so, to make amends to its pioneers here goes take two\u2026<\/p>\n

\"Cleaner<\/figure>\n

To paint a picture, Jobs-to-be-Done, or JTBD for short, follows the idea that customers purchase products or services to get jobs done, not for the products or services themselves. For instance, let\u2019s say I needed to clean my floors at home, I would pop to the shops and purchase a vacuum cleaner. The purpose of that purchase was not because I simply wanted a snazzy new vacuum cleaner, but because I needed it to clean my floors. That is the job that needed to get done. Other alternatives to get the job done could be purchasing a mop, broom, or even hiring a professional cleaning service instead.<\/p>\n

\n

Jobs-to-be-Done Definition:<\/strong><\/h2>\n

Contrary to what was previously written, Jobs-to-be-Done is not so much a marketing framework as it is a perspective. Best outlined<\/a> by Tony Ulwick, the visionary behind the Jobs-to-be-Done theory, and CEO of Strategyn<\/a>, a JTBD-dedicated consultancy that has a proven track record of over a thousand successful projects, as \u201c a lens through which you can observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable.\u201d<\/p>\n

Jobs-to-be-Done can essentially be seen as an innovative process that requires companies to think outside the box when it comes to improving their products and services. For example, instead of assuming that competition is simply other companies that also make vacuum cleaners, it also includes any type of product or service that can clean house floors. Business growth is developed through innovative thinking.<\/p>\n

\n

A Few Things to Note:<\/strong><\/h2>\n

What is a\u00a0\u2018job\u2019?<\/strong><\/h3>\n

A job, as stated by Mike Boysen<\/a>, Director at Strategyn, is defined as \u201ca goal or objective; or a problem that must be solved in order to create a desired future state.\u201d In my opening example, the job is the need to get floors cleaned.<\/p>\n

When did it\u00a0start?<\/strong><\/h3>\n

The concept of customers needing to accomplish a task instead of wanting a particular product was put to the table as early as 1962. In 2008, the Harvard Business Review published Ulwick\u2019s groundbreaking article<\/a> which established how this theory can be put into practice. What is described as the Jobs-to-be-Done framework<\/a> centers around how companies can put the JTBD fundamentals into practice, and analyze what their customers truly need.<\/p>\n

Who does it\u00a0benefit?<\/strong><\/h3>\n

While this perspective sheds innovative light for product developers and marketers looking for ways to improve their products and services, the overall Jobs-to-be-Done effect ultimately benefits the customer. According to Strategyn, companies who take on board this process are more likely to launch products and services that get their customer\u2019s jobs done significantly better. \u201cWhile products come and go, the underlying job-to-be-done does not go away.\u201d<\/p>\n

\n

Final Thoughts<\/strong><\/h2>\n

This Jobs-to-be-Done topic is a clear example of why we at Zenkit<\/a> appreciate your comments and feedback. While we try our utmost to deliver you quality information, there may be times where we slip up. Nevertheless, our intention is to always spread the good gospel of project management<\/a> and productivity, and we can do so with a little help from our friends\u00a0\ud83d\ude42<\/p>\n

Cheers,<\/p>\n

Dinnie and the Zenkit Team<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Not too long ago, I wrote an article detailing one of those industry jargons that you may or may not have heard of: \u2018Jobs-to-be-Done.\u2019 After publishing said article, it came to our attention that the term\u200a\u2014\u200ain true nature of the internet\u200a\u2014\u200afell victim to hijacking, and what I crafted did not reflect accurate and authoritative resources. […]<\/p>\n","protected":false},"author":6,"featured_media":89824,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","sub_heading":"An amended introduction to an innovative way of\u00a0thinking","time_to_read":3,"zenkit_blog_star_rating_disabled":false,"zenkit_blog_ad_has_sticky_bottom_bar":true,"zenkit_blog_ad_sticky_bottom_bar_text":"Focus, organize, and collaborate with Zenkit!","zenkit_blog_ad_sticky_bottom_bar_link_text":"Create my free account","zenkit_blog_ad_sticky_bottom_bar_link_url":"https:\/\/app.zenkit.com\/register","zenkit_blog_ad_sticky_bottom_bar_custom_class":"","zenkit_blog_ad_has_sticky_top_bar":false,"zenkit_blog_ad_sticky_top_bar_text":"","zenkit_blog_ad_sticky_top_bar_link_text":"","zenkit_blog_ad_sticky_top_bar_link_url":"","zenkit_blog_ad_has_modal_popup":false,"zenkit_blog_ad_modal_popup_image":0,"zenkit_blog_ad_modal_popup_heading":"","zenkit_blog_ad_modal_popup_subheading":"","zenkit_blog_ad_modal_popup_link_text":"","zenkit_blog_ad_modal_popup_link_url":"","zenkit_blog_ad_modal_popup_close_text":"","zenkit_blog_ad_has_slidein":false,"zenkit_blog_ad_slidein_heading":"","zenkit_blog_ad_slidein_link_text":"","zenkit_blog_ad_slidein_link_url":"","zenkit_blog_ad_has_google_banner":false,"zenkit_blog_ad_google_banner_heading":"","zenkit_blog_ad_google_banner_subheading":"","zenkit_blog_ad_google_banner_button_text":"","zenkit_blog_ad_google_banner_button_link":"","zenkit_blog_ad_deactivate_global_ad":false,"super_override_sticky_bottom":false,"toc__deactivate":false,"toc__show_carets":false,"toc__expand_all":false,"zenkit_blog_override_update":"","de_activate_sitebar_cta_on_this_post":false,"zenkit_blog_sidebar_cta":"","super_override_sidebar_cta":false,"de_activate_end_cta_on_this_post":false,"zenkit_end_cta_type":"","zenkit_blog_exit_cta_type":"","footnotes":""},"categories":[16664,16661],"tags":[104,106,127,128,72],"class_list":["post-160770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-collaboration","category-how-to","tag-innovation","tag-jobs-to-be-done","tag-product-design","tag-product-development","tag-zenkit-project-management"],"yoast_head":"\nJobs-to-be-Done, Take Two | Zenkit<\/title>\n<meta name=\"description\" content=\"Jobs-to-be-Done follows the idea that customers purchase products to get jobs done, not for the products themselves. 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